SPEAKER

Specialising in the Management of Hotel Operations and Marketing Strategies by means of important institutions, his experience in the sector goes back for more than two decades. He’s the founder of Customer Experience (CX) Academy, a leading company in client experiences. This company also provides specific leadership training aimed at managers, and features an extensive portfolio backed by dozens of hotels and management of brands. These services are designed to improve the promotion and image of the companies with which it works, seeking to revitalise their clients’ experiences.